Who We Are

Our website address is: https://www.custombedbug.com

Custom Bedbug Inc. is a professional bed bug heat treatment company serving Washington State. We value your privacy and are committed to protecting your personal information.

What Personal Data We Collect and Why We Collect It

Contact Forms

When you submit a contact form on our website, we collect:

• Name: To address you properly in communications
• Email Address: To respond to your inquiry
• Phone Number: To contact you about service requests
• Property Address: To provide accurate service quotes and scheduling
• Message Content: To understand your needs and respond appropriately

We use this information solely to respond to your inquiries, provide service quotes, schedule appointments, and deliver our bed bug treatment services.

Phone Calls

When you call our business phone number (866) 760-0116, we may collect:

• Phone Number: For callback purposes and appointment scheduling
• Name and Address: For service delivery
• Service Details: Information about your bed bug situation to provide appropriate treatment

Phone calls may be recorded for quality assurance and training purposes. You will be notified if a call is being recorded.

SMS/Text Messaging

If you opt into receiving SMS messages from Custom Bedbug Inc., we collect:

• Mobile Phone Number: To send appointment reminders and service updates
• Opt-In Consent: Record of your agreement to receive text messages
• Service Information: Appointment times, technician arrival notifications, and follow-up instructions

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may use Google Analytics or similar services to understand how visitors use our website. This helps us improve our site and services. Analytics services collect data used in aggregate about:

• Pages visited
• Time spent on site
• Browser and device information
• Geographic location (city/region level only)

This data is used in aggregate form and is not intended to identify individual visitors.

How We Use Your Personal Information

We use the personal information collected for the following purposes:

• To respond to your service requests and inquiries
• To provide quotes for bed bug treatment services
• To schedule and confirm appointments
• To send appointment reminders via SMS or email
• To provide post-treatment instructions and follow-up
• To process billing and payments
• To improve our services based on customer feedback
• To comply with legal obligations

Who We Share Your Data With

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating our website, scheduling appointments (e.g., Jobber), or sending SMS messages. These providers are contractually obligated to protect your information and only use it to perform services on our behalf.
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For customers who request services, we retain your personal information for as long as necessary to:

• Provide our services and honor our warranty obligations (minimum 30 days post-treatment)
• Maintain business records for accounting and legal purposes (typically 7 years)
• Comply with legal, regulatory, or tax requirements

You may request deletion of your data at any time, subject to our legal obligations to retain certain information.

What Rights You Have Over Your Data

If you have left comments or requested services on this site, you can request to:

• Access: Receive an exported file of the personal data we hold about you
• Correction: Update or correct any inaccurate personal information
• Deletion: Request that we erase any personal data we hold about you (this does not include data we are obliged to keep for administrative, legal, or security purposes)
• Restriction: Request that we restrict processing of your personal data
• Objection: Object to our processing of your personal data
• Portability: Request transfer of your data to another service provider

How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us with the following information:

• Your full name and contact information (email and/or phone number)
• The specific right you wish to exercise (access, correction, deletion, etc.)
• Any relevant details that will help us locate your information in our records

You can submit your request by calling (866) 760-0116 or emailing [email protected]. We will respond to your request within 30 days.

SMS Privacy Policy

Effective Date: November 15, 2025

At Custom Bedbug Inc., we value your privacy. This section explains how we collect, use, and share personal information related to our SMS messaging services. By opting into SMS communications, you agree to the terms outlined below.

1. What Personal Information We Collect

When you opt into receiving SMS messages from Custom Bedbug Inc., we may collect:

• Phone Number: The mobile number you provide to receive SMS messages
• Name: If provided through a web form or during phone conversation, to personalize communications
• Service-Related Information: Details related to your appointments, such as scheduling preferences or treatment history
• Opt-In Consent: A record of your consent to receive SMS messages

2. How We Use Your Personal Information

We use the personal information collected for:

• Sending SMS messages for appointment scheduling, reminders, and post-treatment instructions
• Responding to your inquiries when you text "HELP" for assistance
• Improving our SMS services through anonymized analysis
• Complying with legal obligations, such as maintaining records of opt-in consent

3. Who We Share Your Personal Information With

We do not share your personal information with third parties or affiliates for marketing purposes.

• SMS Consent: Your consent to receive SMS messages is not shared with third parties for marketing
• Service Providers: We may share your phone number with trusted SMS platform providers who assist in delivering messages. These providers are contractually obligated to protect your information
• Legal Requirements: We may disclose your information if required by law

4. Your Choices and Rights

• Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message. After opting out, you will no longer receive SMS communications from us.
• Access and Updates: You may contact us to review or update your personal information
• Questions: For help or questions about our SMS program, text "HELP" to any message or contact us at (866) 760-0116

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or SMS is 100% secure, and we cannot guarantee absolute security.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Contact form submissions are processed through our website and may be stored in our customer management system (Jobber) for service delivery purposes.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Secure (SSL/TLS) encrypted connections for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and digital records

While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of your data.

Third-Party Links

Our website may contain links to third-party websites (e.g., EPA, Washington State Department of Health, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Washington State Privacy Rights

Washington residents have specific privacy rights under state law, including the right to:

• Know what personal information we collect and how we use it
• Request access to your personal information
• Request correction or deletion of your personal information
• Opt-out of the sale of personal information (note: we do not sell personal information)

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on our website with a revised "Effective Date."

If we make material changes, we will notify you via email or SMS (if you have opted in), or by placing a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at (866) 760-0116 or email us using the contact information below.